Shipping policy

Shipping Policy

Last updated: September 29, 2026

Order Fulfillment

All NTHNG products are currently fulfilled and shipped by third-party production and fulfillment partners. Products may be made to order after your purchase is placed.

Orders typically require 3–7 business days for processing before shipment. Processing may take up to 10 business days during product launches, holidays, periods of high demand, or fulfillment delays.

Business days do not include weekends or federal holidays.

Estimated Delivery Times

After an order has been fulfilled, estimated delivery times are:

  • United States: 5–15 business days

  • International: 10–30 business days

These are estimates, not guaranteed delivery dates. Carrier delays, weather, customs processing, incorrect addresses, and other circumstances outside our control may affect delivery.

Selecting expedited shipping, when available, only shortens carrier transit time. It does not reduce production or fulfillment time.

Multiple Shipments

Products in the same order may be produced by different fulfillment partners or shipped from different locations. Because of this, your order may arrive in multiple packages on different dates.

You will receive separate tracking information when applicable. There is no additional shipping charge when we divide an order into multiple shipments.

Tracking Information

Tracking information will be emailed to the address provided at checkout once your order ships. Tracking may take up to 72 hours to begin showing movement after the shipping label is created.

A shipping label being created does not necessarily mean the carrier has physically received the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately through our website. We will attempt to correct the address, but changes cannot be guaranteed once an order has entered production or fulfillment.

NTHNG is not responsible for orders delayed, lost, returned, or delivered incorrectly because of an incomplete or inaccurate address supplied by the customer. Additional shipping charges may apply if an order must be reshipped.

Lost or Delayed Packages

If tracking has not updated for more than seven business days, contact us so we can review the shipment with the fulfillment partner or carrier.

A package is not considered lost until the carrier or fulfillment partner confirms it as lost or the applicable carrier investigation period has passed.

NTHNG is not responsible for carrier delays, but we will make a reasonable effort to help locate a delayed package or pursue an available carrier claim.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Confirm the shipping address on your order.

  2. Check around the delivery location, mailbox, parcel locker, and any secure areas.

  3. Ask other members of the household or nearby neighbors.

  4. Contact the carrier directly for delivery details.

Please contact us if the package remains missing. We will assist where reasonably possible, but NTHNG cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided at checkout.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within seven days of delivery.

Include your order number and clear photographs of:

  • The item

  • The damage or defect

  • The shipping package

  • The shipping label

Do not discard the item or packaging until the claim has been reviewed. Approved claims may be resolved through replacement, store credit, or refund, depending on the circumstances and product availability.

Normal variations in garment color, print placement, or appearance are not considered defects.

Returned or Undeliverable Packages

Packages returned because of an incorrect address, refusal, failed delivery attempts, or failure to collect the package may be eligible for reshipment. The customer may be responsible for the additional shipping cost.

Original shipping charges are nonrefundable unless required by law or the return resulted from our error.

International Orders

International customers are responsible for all customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated at checkout.

NTHNG cannot control customs processing times and is not responsible for customs delays or packages refused because duties or taxes were not paid.

Availability of international shipping and eligible destinations will be displayed at checkout.

Order Changes and Cancellations

Because orders may enter production shortly after being placed, changes and cancellations are not guaranteed.

Contact us immediately if you need to request a change or cancellation. Once an order has entered production or shipped, it cannot be canceled or modified.

Shipping Restrictions

We reserve the right to restrict shipping to certain addresses, regions, or countries. If we are unable to fulfill an order, we will cancel the affected order or item and refund the corresponding amount.

Contact Us

For shipping questions or order assistance, contact us through the contact page on the NTHNG website. Include your order number so we can locate the order quickly.